Shipping Policy:

IMPORTANT SHIPPING & ORDER INFORMATION:

ShipAid Package Protection is included in all carts.
We highly recommend keeping ShipAid on your order to insure it is protected in the case of damage, shipping delays, and other unforeseen circumstances.

If your order arrives damaged or is lost in transit, please file a claim with ShipAid : https://resolve.shipaid.com/

Due to our shipping insurance, we cannot ship to PO Boxes.

1) SHIPAID PACKAGE PROTECTION
If ShipAid insurance was purchased at checkout : Please let us know if your package has been "stuck" in transit for longer than 5 days, we can assist with filing a claim with ShipAid. Be sure to purchase ShipAid insurance (you'll see this option at checkout) for package coverage against loss, damage, or theft. This is our best way to offer replacement and refunds immediately when there is a shipping issue.

If ShipAid shipping was unchecked during checkout : Once an item leaves our hands it is in the hands of the shipper. We can only see the tracking that the shipper provides. Please reach out to the shipper with any inquiries about delays or shipments not arriving. We are not responsible for lost or stolen packages. Please follow the tracking information to ensure your package is received. We do not refund or send new replacements for lost or stolen packages that are marked delivered by the shipper.

2)  The carriers we use are FedEx, UPS, and the US Postal Service to calculate estimated shipping costs. In many cases we can lower your shipping cost and get your order to you faster by changing from one carrier to another. All orders are reviewed for actual carrier shipping charges and occasionally may need to be adjusted as some charges will be lower before final processing.

• If you select a carrier and we can get your order to you faster or cheaper by switching to another carrier, we will make that change and discount your shipping costs when processing your order.
• If you do not want us to switch from the method you choose, for whatever reason, please let us know by using the "Special Instructions" box during checkout.

3)  Customers with orders for delivery to Alaska, Hawaii, or Internationally will be emailed their actual shipping cost. Approval is required by return email or phone.
 
4)  Use the "Shipping Instructions" box near the bottom of the checkout page to inform us of any order specifics, such as delivery information, item color, etc.
 
5)  After your order is processed, items are shipped Monday through Thursday and fulfilled within 1-2 business days.
 
6)  Under normal conditions you should receive your order within 7 days. If you do not receive your order within 10 days, please let us know immediately.

NOTE: We cannot be responsible for non-delivery of orders or re-shipment costs if you didn't select shipping insurance. Once your order ships, we rely on the carrier to do their job. There is always a possibility that a package could get lost. We will do our very best to get your order to you on time.
 
7) ORDER CHECKING - Please check your order upon arrival to make sure everything is as it should be. If there is any difference between what you ordered and what you received, or if there appears to be any damage, please let us know within 7 days of receipt by emailing store@slapyodaddybbq.com with your order number, phone number, and a brief description of the problem. Be sure to check for any cracked or leaking containers or torn or punctured bags or boxes.
 
8)  DAMAGES and REFUNDS - Damage in shipping seldom occurs but when it does please follow these instructions:
      a)  Please take a couple photos of the damage (inside and outside) and email them to store@slapyodaddybbq.com with your order number, phone number, and a brief description of the problem. This will enable us to assist you with filing a damage claim with the carrier.
      b) The amount of refund/credit does not include shipping charges.

9)  For any other questions or concerns, please email store@slapyodaddybbq.com with your order number, phone number, and a brief description of the problem.

Refund Policy:

If there are problems with your order, please notify Slap Yo' Daddy BBQ within 7 days of receipt. We will do our best to make it right by replacing the damaged product or providing a refund.

Due to our shipping insurance, we cannot ship to PO Boxes.

Please email us at store@slapyodaddybbq.com with your order number, phone number, and a brief description of the problem. Please include photos if the product was damaged upon arrival.

Please see our Shipping Policy for more information regarding returns.